Zendesk will perform critical maintenance to its database, which will impact performance for customers, starting in May, on the dates and times listed below.
The maintenance is scheduled on 16th May 2023
START: 20:00 UTC
END: 00:00 UTC
During the maintenance, agents and users may experience some abnormal behavior such as: submitting requests, green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, as well as Talk dropped calls.